Terms and Conditions for the Supply of Services

THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 8 (LIMITATION OF LIABILITY).

1. Interpretation

The following definitions and rules of interpretation apply in these Conditions.

Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Charges: the charges payable by the Customer for the supply of the Services in accordance with clause 5.
Commencement Date: has the meaning given in clause 2.2.
Conditions: these terms and conditions as amended from time to time.
Contract: the contract between Therma-G Limited and the Customer for the supply of Services in accordance with these Conditions.
Customer: the person or firm who purchases Services from the Supplier.
Services: the services, including Deliverables, supplied by Therma-G as set out in the Specification.
Supplier: Therma-G Limited, registered in England and Wales, company number 16621909.

2. Basis of Contract

The Customer’s order constitutes an offer to purchase Services in accordance with these Conditions. The Contract is formed only when Therma-G issues written acceptance of the order (Commencement Date).

These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose. Any quotation given by Therma-G shall not constitute an offer and is valid for 10 Business Days.

3. Supply of Services

Therma-G shall supply Services in accordance with the Specification in all material respects.
Performance dates are estimates only; time is not of the essence.
The Supplier warrants the Services will be provided with reasonable care and skill.
Any warranty on Deliverables is as per quotation or written confirmation; otherwise only non-conformities reported within 5 Business Days will be rectified.
No warranty is given for Goods not manufactured by Therma-G.

4. Customer’s Obligations

Ensure order details and information are complete and accurate.
Co-operate with Therma-G and provide premises access as required.
Obtain and maintain necessary licences, permissions and consents.
Prepare premises properly before Services commence and notify Therma-G of known defects.
Comply with all applicable laws and Supplier instructions.

If the Customer causes delay or failure by not performing obligations (“Customer Default”), Therma-G may suspend performance, and the Customer will be liable for costs incurred.

5. Charges and Payment

Charges are as set out in the Supplier’s quotation.
Unless otherwise stated, a non-refundable 50% deposit is required before commencement, with balance due on completion.
Invoices must be paid in full and cleared funds upon receipt. VAT is payable in addition.
Late payment interest accrues daily at 4% above Bank of England base rate.

6. Intellectual Property Rights

All Intellectual Property Rights arising from the Services belong to Therma-G. A licence is granted to the Customer to use Deliverables as envisaged in the Specification. Customer materials provided grant Therma-G a licence for use during the Contract.

7. Data Protection

Both parties shall comply with the Data Protection Act 2018. Therma-G will use personal data in accordance with its Privacy Policy.

8. Limitation of Liability

This clause limits Therma-G’s liability to the Customer.

Therma-G’s total liability shall not exceed the Charges already paid (or £1,000 if none).
Liability is excluded for loss of profits, sales, business, anticipated savings, goodwill, data, or indirect/consequential losses.
Nothing limits liability for death/personal injury caused by negligence, fraud, or rights under law that cannot be excluded.

This clause survives termination of the Contract.

9. Termination

Either party may terminate immediately if the other commits a material breach and fails to remedy within 30 days, or becomes insolvent.
Therma-G may terminate if the Customer fails to pay on time.
On termination, all outstanding invoices become due and payable immediately.
Deposits and Charges are non-refundable upon termination.

10. General

Force majeure: no liability for failure caused by events beyond reasonable control.
Assignment: Therma-G may assign or subcontract obligations; the Customer may not without consent.
Confidentiality: both parties must keep information confidential, subject to legal disclosure obligations.
Entire agreement: these Conditions are the whole agreement, replacing prior agreements.
Variation: no variation is valid unless agreed in writing and signed.
Governing law & jurisdiction: English law applies; disputes fall under the exclusive jurisdiction of English courts.

11. Notices

Notices shall be sent to the registered office or by email. For Therma-G, use info@therma-g.co.uk.