Privacy Policy
This privacy policy explains how Therma-G Limited collects and uses your personal data through your use of this website, including any data you may provide when you sign up to our newsletter or purchase a product or service. This website is not intended for children and we do not knowingly collect data relating to children.
Important information and who we are
Controller: Therma-G Limited (“Therma”, “we”, “us”, “our”) is the controller and responsible for your personal data.
Questions or requests to exercise your legal rights should be directed using the details in Contact details.
The types of personal data we collect about you
“Personal data” means any information about an individual from which that person can be identified.
- Identity Data – first name, last name, previous names, username or similar identifier, marital status, title, date of birth, gender.
- Contact Data – billing address, delivery address, email address, telephone numbers.
- Financial Data – bank account and payment card details.
- Transaction Data – details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data – IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use.
- Usage Data – information about how you interact with and use our website, products and services.
- Marketing & Communications Data – your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data which does not directly (or indirectly) reveal your identity.
How your personal data is collected
- Your interactions with us: online forms, post, phone, email or otherwise (e.g. applying for services, creating an account, subscribing, requesting marketing, taking part in promotions/surveys, or sending feedback).
- Automated technologies: as you interact with our website, we automatically collect Technical Data using cookies, server logs and similar technologies. See our Cookie Policy for details.
- Third parties/public sources: analytics providers (e.g. Google), advertising networks, search information providers, payment and delivery providers, data brokers/aggregators, and public sources (e.g. Companies House, Electoral Register).
How we use your personal data & lawful bases
We will only use your personal data when the law allows us to. We rely on one or more of the following legal bases: performance of a contract, legitimate interests, legal obligation, and consent (where obtained).
| Purpose | Types of Data | Lawful Basis (incl. legitimate interests) |
|---|---|---|
| Register you as a new customer | Identity, Contact | Performance of a contract |
| Process & deliver orders; manage payments; recover debts | Identity, Contact, Financial, Transaction, Marketing & Communications | Performance of a contract; Legitimate interests (to recover sums due) |
| Manage our relationship (policy updates, enquiries/complaints) | Identity, Contact, Profile, Marketing & Communications | Performance of a contract; Legal obligation; Legitimate interests (keep records updated) |
| Run promotions/competitions/surveys | Identity, Contact, Profile, Usage, Marketing & Communications | Performance of a contract; Legitimate interests (develop services and grow our business) |
| Administer and protect our site/business (troubleshooting, testing, support, hosting) | Identity, Contact, Technical | Legitimate interests (running our business, IT/security); Legal obligation |
| Deliver relevant content/ads and measure effectiveness | Identity, Contact, Profile, Usage, Marketing & Communications, Technical | Legitimate interests (inform marketing strategy and growth) |
| Use analytics to improve site, services and communications | Technical, Usage | Legitimate interests (define audiences, keep site relevant, develop business) |
| Send marketing and personalised recommendations | Identity, Contact, Technical, Usage, Profile, Marketing & Communications | Legitimate interests (direct marketing and growth); Consent (where required) |
| Carry out market research (voluntary surveys) | Varies | Legitimate interests (improve and develop products/services) |
Direct marketing
You will receive marketing communications from us if you have requested information from us or purchased goods or services and you have not opted out. We may analyse Identity, Contact, Technical, Usage and Profile Data to determine what may be relevant to you.
Third-party marketing
We will obtain your express consent before sharing your personal data with any third party for their own direct marketing.
Opting out
You can ask us to stop sending marketing communications at any time using the contact details below. If you opt out of marketing, we will still send essential service communications (e.g. order confirmations, warranty information, policy updates).
Cookies
For more information about the cookies we use and how to change your preferences, please see our Cookie Policy.
Disclosures of your personal data
We may share your personal data with trusted partners, suppliers and contractors assisting us in providing products or services, payment service providers, legal and regulatory bodies where required by law, and third parties in the context of a business sale/transfer or merger. All third parties must respect the security of your personal data and process it according to our instructions.
International transfers
We do not transfer your personal data outside the UK.
Data security
We implement appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, and we limit access to those with a business need. We have procedures to deal with suspected breaches and will notify you and any applicable regulator where legally required.
Data retention
We retain personal data only as long as necessary for the purposes collected, including legal, regulatory, tax, accounting or reporting requirements, and longer where needed in the event of a complaint or potential litigation. By law we keep basic customer information (Contact, Identity, Financial and Transaction Data) for 7 years for tax purposes.
Your legal rights
You have the right to:
- Access your personal data (subject access request).
- Rectification of inaccurate or incomplete data.
- Erasure of your personal data in certain circumstances.
- Object to processing based on legitimate interests and to direct marketing at any time.
- Restriction of processing in specific scenarios.
- Data portability to you or a third party in a structured, commonly used, machine-readable format.
- Withdraw consent where we rely on consent; this won’t affect processing before withdrawal but may limit service provision.
To exercise any rights, see Contact details.
Fees, identity checks & timelines
You will not usually have to pay a fee. We may charge a reasonable fee or refuse to comply if a request is unfounded, repetitive or excessive. We may request information to verify your identity and aim to respond within one month (we will inform you if more time is required).
Contact details
If you have any questions about this privacy policy or want to exercise your privacy rights, please contact us:
- Email: info@therma-g.co.uk
- Postal address: 7 Granville Marina Court, Ramsgate, CT11 8NB
Complaints
You have the right to make a complaint to the UK regulator for data protection issues, the Information Commissioner’s Office (ICO). Please contact us first so we can try to resolve your concern.
Changes to this policy & keeping your data up to date
We keep our privacy policy under regular review. Last updated: 28 August 2025. It’s important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.